One of our core business values at C4 Operations is customer service. What do we mean by this and how do we measure our success at it? Why do we all agree that customer service is critical? Because many consumers can easily define what isn’t good customer service.
We have experienced it, felt it and have been frustrated by the lack of it. However, not everyone is on the same page defining what is good customer service because it depends on the specific thing a consumer might hold valuable; their needs, what industry competitors are doing, price, solutions, politeness, accuracy, quick answers and even the restrooms! In the book Raving Fans, written by Ken Blanchard, he illustrates simply that the condition of the bathroom in your office is a real true test to determine what a business values!
In the age of e-commerce with the internet in our hands, we can do just about anything: order food, purchase clothes, download a song and perform a background check! Many background check companies make the mistake of letting their clients fend for themselves in the maze of the F.C.R.A(Fair Credit Reporting Act), compliance, alias names, authorizations, databases, life-time searches, drug screens, federal crimes, court searches, live county searches and the myriad of topics in the background check industry. At C4 Operations, we strive to provide resources, answer questions such as “Do I need perform a live county search?” Can I run a credit report?” “How far back do you report crimes?”
We stand out because we provide a secure backend portal for you to conduct your checks, but we are also available 24 hours a day, 7 days a week to answer your questions! You will receive a welcome call and help navigating the maze. Test us out and call on the weekend and you will get an answer!
Secondly, we work to provide transaction transparency. We don’t want our customers to wait. If your background check isn’t completed in 48 -72 hours, we strive to know why. If there is a criminal record hit in our database, we verify this record against a live record search to ensure that our customers are getting the most accurate up to date information and ensure F.C.R.A compliance. Our research staff is certified with the National Association of Professional Background Screeners (NAPBS). We don’t have hidden contract charges, minimum usage requirements, or monthly or annual fees. You only pay for the background checks you run. Important data is shared up front!
Lastly, while our products, services or price may initially attract our customers, we know that building trust must happen from initial contact to the sale and beyond. We commit to seek out, research, respond and react to recent litigation, changing state laws, compliance, and staying ahead of the crowd in the background check industry.
We want to build a reputation for world class customer service, providing what you need, accurate reporting in a timely manner, and in return, we earn your trust and loyalty.
And if you happen to visit our office location in Cedar Rapids, rest assured, our bathrooms are spotless!